Bryan Loureiro Paulo
Digital Banking Private Client Manager
Profile summary
EHL Business School graduate with critical thinking and organizational skills. Infuses creativity into practical processes with a disciplined approach. Strives for excellence and value contribution.
Career highlights
Digital Banking Management at UBS: [Client Management]: Managed digital banking solutions and servicing for private clientele at UBS DBS.
Nestlé Business Project Consultant: Academic Project: Advised EHL Institute of Nutrition R&D and Nestlé on a strategic business project.
Advanced Multilingual Business Proficiency: Languages: Achieved C1 proficiency in English, Italian, and German, in addition to native fluency in French and Portuguese.
Key skills
Professional experience
As a committee member, this individual was responsible for sponsoring assistance and media management. The role involved overseeing these two key areas. Responsibilities included providing assistance for sponsorships and managing media-related activities.
Served as a committee member with responsibilities for marketing leadership. This role involved contributing to strategic marketing initiatives and overseeing related operational aspects. Key duties included guiding marketing direction and ensuring alignment with organizational goals.
Managed customer solutions and servicing operations. Oversaw client interactions and ensured effective problem resolution.
Consulting project for the EHL Institute of Nutrition R&D and Nestlé, focusing on research and development initiatives. Key responsibilities involved collaborating with both organizations on their nutritional science projects.
Managed a luxury villa rental portfolio catering to upscale clientele, focusing on client relationship management and fostering client loyalty.
- Managed luxury villa rentals to upscale clientele
- Handled portfolio management
- Developed customer loyalty
Provided primary customer support to internal and potential customers.
- Provided primary customer support to internal and potential customers
Managed housekeeping duties, provided front desk services, and assisted with kitchen operations. Ensured high standards of service delivery across all areas.
Responsible for core operational functions including maintaining cleanliness standards, managing guest reception and inquiries, delivering guest services, and supporting kitchen operations. This role encompassed a broad range of duties essential for seamless hotel operations.
- Housekeeping
- Front Desk
- Service
- Kitchen
Managed and arranged events, with a focus on enhancing customer experience.
- Hosted and organised events
- Aimed to exceed customer experience standards